Full disclosure I am the wife of Warren A.
Our home warranty company,First American, hired this contractor to work on an outdoor spigot that was leaking. The technician STOLE the spigot from our neighbor's house to replace our old one, which did not fix the leak. The "new" spigot was also put on at a 30 degree angle.
First American refused to investigate our claim against their contractor and told us to work it out. After we asked to contractor to send some one different out to fix the problem their technician has created, they refused. They then refused to answer any of our phone calls.
We had to hire a local company to do the job right and pay for it out of own pocket.