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| - What an experience that was...So, on Thursday 1/5, Effron (Supervisor) come over to my house to check out the work. He too was speechless and took a couple photos. Effron told me he had a new crew with him on site at the moment and wanted to correct the issue. I explained to him I did not want his crew back in my house after the disaster they had already created and would hire another contractor to fix their mess plus the original damage. I again told Effron NO, I DID NOT WANT YACK TO TOUCH MY BATHROOM. I escorted Effron him into the kitchen to find out what I owed for this miss. Effron said that he did not know and would have to speak to his manager about the bill. As I was escorting Effron out of my house, who is standing in my hallway...Mr. Isami Luna, the lead crew member that botched my bathroom. I was so upset because I had told Micah, the project mgr., that I did not want that gentleman up in my house because of the crappy work he just did, not to mention then gave me his phone number to call in case I needed anything done around my house (SMH). After Effron left I called Micah and expressed how upset I was with him and his company. He told me that he would get with the owner and they would conference call me on Friday morning. Friday morning came and no call, so I called Yack myself and got a hold of Rodney and he said Micah was was there with him. Rodney put me on speaker phone and I told him my story. We went over the original estimate, and I kncoked off the items that were not done, he agreed on those. Then it got down to the bottom line, he said "I can charge $354" for the work that was done (the $354 is on the estimate as line item #3 Regrout tile). I told him since his crew did a half-ass job, now that is the word Micah used when I sent him the photos, I would pay him half of that since this was really shotty work and I could not see paying the full amount for this POS. We went back and forth on the price, he even tried to pull the legal card on me saying he had a signed contract that gave him every right to come up into mu home and fix my bathroom...really dude?? Because the work authorization/contract that I have, was drawn up incorrectly. For instance the "damaged" by area says "vandalism" and the amount noted on there was whited-out and re-written. Not to mention the it has the owners name as "Fabian Moreno"...who the hell is that??? again, after going back and forth, Rodney said that he was just "willing to walk away from this". I asked what that meant as far as my payment and he just repeated that again. Rodney said he would VOID my contract. I asked if he would please send me a copy of the voided contract for my records and he said NO!
Did I mention I was a repeat customer? I had used them two years prior when we had a leak in the laundry room and my insurance company dispatched them. They did AWESOME work the first time so that is why I didn't hesitate to call them when I needed my bathroom done. Lesson learned...always get at least three quotes and check out their work first and call their references. Thanks Dad, you can know say, "I TOLD YOU SO".
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