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| - I did not want to buy a car. I can't stress this enough. But the head gasket blew on my 2003 Grand Vitara and it wasn't worth fixing. So I gave in and began to research cars, even though I pretty much knew I wanted a Hyundai Elantra. I contacted #1 Cochran because they had one of the best prices in the area. The customer care rep scheduled a same day appointment for me via email. However, when I arrived at the dealership, no one knew who I was or why I was there. The sales rep that I had been scheduled to meet with either wasn't there or was with another customer. Based on this, my first impression wasn't very good. But it was the last day of the month and they were busy, so I let it slide. It was only a couple of minutes before the manager found an available sales rep to meet with me. Chris P. was fantastic. He asked what I wanted and didn't try to push me into anything else. We discussed options, looked around the lot a little, I drove a 2016 Elantra and loved it.
Financing was the hard part. I had arrived late in the day, around 7pm, and we weren't able to get it all figured out that night. Chris sent me on my way at about 8:45 with instructions to fax proof of income, etc. the next day. Chris was off the next day so I worked with Heather C. in financing. We played phone tag since I was at work and the dealership was really busy. But she would leave voicemails and kept me updated on what was happening.
Then I got a call from Chris, saying that everything was ready. I went back in, signed the paperwork, and drove away in my 2016 Hyundai Elantra about an hour later. Even though it took a couple of days, it was kind of nice because I didn't have to sit at the dealership for hours on end while they got everything worked out.
There are some perks that come with buying from #1 Cochran. Maybe other dealerships offer things like this but I didn't get them when I bought my Grand Vitara or when I bought my Cavalier. #1 Cochran offers free roadside assistance, free state inspections, every other oil change is free and they rotate your tires and wash the car. And this is for the life of the car. There's a free car wash on site that you can stop by and use anytime, and even a cafe that you can hang out at while your car is being serviced. I was pretty impressed.
I had so been dreading buying a car, but Chris, Heather (and Jen J, who did my paperwork) were great. I never felt pressured to buy anything I didn't want. I couldn't have asked for a better experience and I'll be recommending #1 Cochran to everyone I know.
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