I called in for some basic information. The tech that answered the phone asked "how can I earn your business" before I could explain the reason for my call he put me on hold 3 times for over 16 minutes. I hung up and called back in and another tech answered and advised he would not give any information over the phone, but stated I would have to come in for a diagnostic, which there is a fee. That is NOT a way to earn anyone's business!