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| - This location is very well lit, clean, and they don't have music blaring all the time. My boyfriend actually prefers going to Ulta with me than Sephora because of this reason.
The customer service is really a hit or miss. Most of the time it's a miss because for some reason, every time I go to Ulta in the mornings or afternoons, I've always had an unpleasant experience (feeling uncomfortable, feeling rushed, workers are too hostile, feeling like I wasted my time). Now keep in mind, I visit Ulta when they're not busy. I don't like going to places when they're busy so since I have visited Ulta many times, I've grown to know when they're busy and when they're not. From my experience, all the outgoing, kind people are always the ones that are working at night. I'd recommend going to Ulta when it's an hour or two before closing because they actually genuinely want to help you.
This review is based off of my most recent visit which was in the last week of February on a Saturday afternoon. I wanted to stop by Ulta real quick to kill time and expected them to be busy because well it's a Saturday afternoon (2 p.m.). Surprisingly Ulta wasn't busy at all, they just seemed short staffed. I applaud the people that are working the register that also greet the incoming customers at the same time even when they have a line of people. I've never had a time where I wasn't greeted so I appreciate that. Now the reason why they seemed short staffed is because it took me 15 minutes to find someone to help me when they weren't even busy. I was finally able to get someone to help me find a new foundation, but she immediately gave me an attitude when she came up to me. It seemed like she didn't want to be there, but I still continued being nice to her because I thought she was just having a bad day. I brought two of the foundations that I already own: one was a tad too orange and the other one was a bit too light. I brought the two foundations for reference hoping she'd be able to find a perfect color that was between the two shades and so that it would be easier for her to find a color for me. I asked if she could recommend some drugstore and high end foundations. She didn't even bother looking at the foundations I brought and said she doesn't know anything about drugstore. But you work in a makeup store that offers both high end and drugstore?
I didn't want to make a quick judgement of her not having knowledge so I emailed customer service right after asking if the sales associates are supposed to be well informed in drugstore and high end products or just high end. Still haven't received an answer and it's been 4 weeks so that shows how CS accommodates their customers.
Anyways she was still giving me an attitude and she made me uncomfortable and rushed so I just said "Okay could you give me recommendations on high end please?" She looked very annoyed and took me to one foundation and didn't say anything about the product. She applied it to my skin and it didn't even match my skin at all. It was orange. At this point this girl was no help at all and I felt very uncomfortable and rushed so I just said "Oh okay this feels nice thank you!" and she just walked away. I went to wipe the foundation off and looked around trying to see if maybe I could just match the shades myself. As I was walking around, I've noticed the girl that helped me just stood around talking to her coworker. She clearly didn't have anything to do so I don't understand why she was rushing me. This is basically what my experiences have been like when I go in the mornings or afternoons. I'd rather just stick to Sephora and if I really need something from Ulta, I'll stick to going at a later time. I highly recommend people to go at a later time too because the workers are PHENOMENAL. They never rush you, they know their information, they give you more than one recommendation, they always greet and say bye, someone immediately asks if you need help, etc. Seriously if they had workers like the people on night shift working at all times of the day, I would LOVE going to Ulta. Unfortunately, that's not the case.
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