The staff was very professional and polite. When I called I asked to make an appointment and I was told to bring in all my medical records for the past year. Especially ones that would support my condition I was getting evaluated for, and that I need cash for there payment and card for the state fee. Good news just based off my records and my diagnosis I was given a discount because I did not need an exam and was issued a license. The dr did ask me some questions about my pain and actually checked my knee. Once completed I was told it would be another 5 min or so. I was given my certificate and I was on my way. They even asked me if I needed a caregiver for the time being till my card arrived. Only downfall is I waited a hour after my appointment time to be seen, but found out the dr was down in Tuscan helping out and they only had one doctor working the office, no biggy. 5Stars