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  • Some of the people at this business, I should've stressed business, believe with all their heart that they are doing what is best for the animals. Others are definitely doing what is best for the business at the animal owners' expense. When I called for a first appointment, for a stray I had taken in, I was clear about the status of the animal, (At least ten years old and living outside for those years.), I was told that the cost was two hundred thirty-seven dollars. My cat never saw a vet at VCA but did see a tech and a vet assistant. Mike introduced himself as Mike, no title, and I, naively, assumed he was a vet. The tech seemed to believe her hype but did not " whisper" to the terrified animal but held on very tightly until he was subdued. Without mentioning money once, I was told all that they would do. Again, naively, I watched him go and return fifteen minutes later and was told my bill was five hundred and fortyy-four dollars. More than twice what I was originally told. The tech still didn't "whisper" when she told me they didn't charge to clip his nails, which I never asked them to, or was told they would do. Just be aware that every effort will be made to get your money because you care for your pet. Listen, especially if someone "whispers" and ask questions about charges that will be slipped in. I have no need to do that. I changed vets.
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