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  • Very disappointed in this place. I went a couple times when they first opened, even had a supper club here, but the owner seems to just have become cantankerous and money hungry over time. Menu has also changed with increased prices and less options. In speaking with the owner tonight he has a "too bad, don't care" mentality towards his customers. I was about to spend $60 on a large order and all I wanted was to swap the rice/bulgar ($4 al a carte) that came in one meal for a scoop of hummus ($6 al a carte) instead. I would have paid the $2 difference but he would have none of it. Just wanted to talk over me and yell that the "rice is complimentary and not included in the meal price and no substitutions! Take it or leave it!". Well I left it. Cancelled that order fast. Previously everyone was so friendly and they didn't mind such a small swap. Now, whoa! What a terrible impression he just left. Lost a customer for life. The food was good, but with the high prices and such a negative change in customer service I will never order from here again. I highly recommend you check out any other Middle Eastern/Mediterranean place on the west side. Al Pita in Rocky River just opened up, give them a try. Or Aladdin's, Istanbul Grill, Taki's Greek... heck you could go cheap and tasty with Oasis, Dolce Wraps, Sittoo's, Ferris Deli, Boaz Cafe, Naf Naf Grill, Falafel Xpress,Ya Hala, Mezza, etc. **Update: Darla K. who works at The Fountain posted a 5 star review complaining about my review. You're not allowed to write a review for a business you work at and your review has to be about your experience at that business, not a complaint about a customers review. So it's been reported for breaking the rules. I'd just like to point out this pettiness helps to prove my point that the customer service is bad. Also, I think Darla needs to look up what slandering means as nothing in my review is false - she confirms I spoke with the owner and asked to substitute the side of rice for the side of hummus. Telling me no isn't the problem, being unreasonable and rude about the request is.
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