First off I think the Pizza here is very good, the service though, not so much. Ordered a Chicago on Friday evening, they said it would be 40 minutes. I walked in at 40 and paid watching the oven for my pie to come out. Then I watched as they were making pizzas in the back and hey, they were making one just like I ordered. Turned out to be mine. I waited 30 more minutes until it was done. No one was in charge, and no one was taking care of me or anyone else in the lobby. The first time I had this, it took 15 minutes more than when I called but the girl kept assuring me it was coming. This time no communication, no apology for wasting my time. They did thank me, but it really came up short. If you want very good pizza, it actually is really good, but be prepared to wait in frustration as many of us were. I won't be back as poor customer service usually kills a place and it goes downhill fast. There are plenty of places that want my money and I'm willing to spend more when product and service exceed expectations.