Friendly, helpful, informative folks. I think I've only ever had them do one minor turntable repair, but they certainly know their stuff - and are also the go-to place in Pittsburgh for needles, cartridges, belts, and other supplies. FYI though - they seem to prefer if you bring the old needle or belt in when you're getting a replacement - they're a bit reluctant to go by your player's model number (presumably to avoid selling you the wrong part). I do have an old amplifier that needs a tune up - when I finally get around to setting up that system, I will definitely be taking it here to get it in working order!