What a joke company! Has to be the worst experience ever. I reserved a midsize car and wanted to pick it up on our way out to San Diego. It was 12:30am and when I showed up to pickup my car that was reserved they said that they had no mid-sized cars available, and that all they had was a Nissan exterra or a dodge journey which were $20 more a night. He said he would do me a favor and only charge $10 a night. After I explained that it should be a free upgrade due to the fact it was their fault. He said he can cancel the reservation and go somewhere else. How convenient at 12:30am when everyone is closed. So after forced to agree to the upgrade I went down stairs to get the car and noticed they had lots of midsized cars. I said something, but was told that the sales office was closed and would have to talk to a manger in the morning. Don't risk trying to save a couple bucks with this company the are the worst!!!!! When I got back from the trip I tried to get a hold of manger or supervisor who are located offsite away from the public,but they avoid any conversation or confrontation. 3 weeks later no contact and I give up. I will tell everyone I see that. I hope you do the world a favor and go under.