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| - WORST CAR RENTAL EXPERIENCE EVER!!!!! Night 1, I called beforehand to make sure my PREMIUM BUICK VERANO would still be there because my flight was delayed and they told me I had 12 hours that my car was secured. I had left eastern CT at noon, driven to JFK airport where I sat from 4 pm - 10 pm then sat on a 5.5 hour flight across country getting in at 12:15 am instead of 9 pm. I was EXHAUSTED and had missed 1 night of my 2 day vacation already. The last thing I needed was a rude clerk giving me a DIFFERENT AND DENTED VERY DAMAGED TOYOTA CAMRY WITH A BROKEN MIRROR FOR MY PREMIUM RENTAL!!!!!!!!!!!! Then, as if that wasn't bad enough, each time I went to her to get a car that wasn't damaged, she gave me worse and worse cars!!!!!! I finally just took the least awful choice that had white Xs on it for damages. Then, I got an extension on my flight and tried to get an extension on my car rental that cost me $92 for 2 days rental all total price and Budget tried to push me to pay $240 for 1 more day!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THAT IS INSANE!!!!!!!!! They made me return the car then because I had returned the car, I couldn't re-rent the car that was sitting with my stuff still in it in the garage as I was upstairs at the counter trying to get a car to go to the party I was 3 hours late for at that point in my ruined vacation as a result of how HORRIBLE BUDGET IS!!!!!!!!!!!!!!!!! So, I walked over to another car rental place who gave me a FREE UPGRADE for my troubles with YOUR CAR RENTAL PLACE!!!!!!!!!! WHICH YOU SHOULD HAVE DONE TO AT LEAST GET ME THE CAR I RENTED IN THE FIRST PLACE!!!!!!! I had to drive around for another hour trying to find the stupid car that had all my stuff in it and then FINALLY go to my party, the ENTIRE reason I was in Arizona at all - yet I was MISSING OUT ON BECAUSE OF YOU!!!!!!! AFTER NIGHT 1 MISSING OUT ON THE ONLY HALF HOUR I COULD HAVE HAD THAT NIGHT WITH MY OTHER FRIEND WHO WAS WAITING FOR ME THAT NIGHT. BUDGET IS HORRIBLE. NEVER AGAIN. I also have a lot of photos that show how damaged and dirty the "clean" vehicles were. Terrible customer service. Terrible "policy" about renting the car for more than $150 for adding on 1 day of car rental!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Terrible cars. I spoke to 10 different people and 2 supervisors at Budget on the phone and in person and they were all completely unwilling to make anything even the slightest bit better. Horrible horrible car service. I will never rent through them again and I will post this review everywhere because no one deserves to have this kind of of awful experience. $92.94 for 2 days car rental =$46.47 per day + gas on top of that for a $25 a day car rental, plus, had I rented for the 3rd day, it would have made my total bill $240 7 different people over the phone and in person told me. Wish you could see the photos of the horrible trashed "clean" cars with dents and scratches and stains.
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