Well, seems like I'm just repeating everyone's comments below on what POS this company is.
A printer part I ordered for work was supposed to be delivered JANUARY 6. I emailed them on the 12th saying that my package never came. No response. I called and was on hold for almost 5 minutes before being offered a callback on January 14. I put in my callback number and almost an hour later received a call back. I told the lady that my office is open from 845-after 5 pm and that there is no way the driver could have come TWICE after 9:00 a.m. and the office was closed. No doortag, no nothing. (even though he said he left one on the notes). The lady finally tells me that the package will be delivered the next morning. It did show up. The driver didn't say anything, didn't have me sign for anything or even ask a name. Whatever, I got my package. Oh wait....I got an email back today, January 16 (4 days later) and was told that my package was delivered on January 15 (no shit) to Susi. THERE ISN'T EVEN A FUCKING SUSI IN THIS OFFICE!! THE FUCKING GUY DIDN'T EVEN ASK A NAME! What a fucking joke this place is. I called the company that shipped the product to tell them about my issue w/Ontrac just so they're aware that they're horrible.
Check out these delivery attempts....I honestly think it'd still be "held in warehouse" if I didn't call.
DELIVERED
Jan 15 2015 8:57AM
Vegas
OUT FOR DELIVERY
Jan 15 2015 7:33AM
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PACKAGE RECEIVED AT FACILITY
Jan 15 2015 5:37AM
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PACKAGE RECEIVED AT FACILITY
Jan 14 2015 2:53PM
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PACKAGE RECEIVED AT FACILITY
Jan 14 2015 2:27PM
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RETURN TO SENDER ON NEXT BUSINESS DAY
Jan 14 2015 1:13PM
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HELD IN WAREHOUSE
Jan 14 2015 8:57AM
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HELD IN WAREHOUSE
Jan 14 2015 4:33AM
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HELD IN WAREHOUSE
Jan 13 2015 6:25PM
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HELD IN WAREHOUSE
Jan 13 2015 9:18AM
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HELD IN WAREHOUSE
Jan 13 2015 5:48AM
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HELD IN WAREHOUSE
Jan 12 2015 9:48AM
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HELD IN WAREHOUSE
Jan 12 2015 4:51AM
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HELD IN WAREHOUSE
Jan 10 2015 6:20AM
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HELD IN WAREHOUSE
Jan 9 2015 6:21PM
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HELD IN WAREHOUSE
Jan 9 2015 6:20PM
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HELD IN WAREHOUSE
Jan 9 2015 9:02AM
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REDELIVER ON NEXT BUSINESS DAY
Jan 9 2015 6:50AM
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HELD IN WAREHOUSE
Jan 9 2015 4:57AM
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HELD IN WAREHOUSE
Jan 8 2015 6:11PM
Vegas
REDELIVER ON NEXT BUSINESS DAY
Jan 8 2015 9:48AM
Corporate
UNDELIVERABLE - OTHER REASONS
Jan 8 2015 9:39AM
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OUT FOR DELIVERY
Jan 8 2015 8:04AM
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REDELIVER ON NEXT BUSINESS DAY
Jan 7 2015 3:14PM
Corporate
UNDELIVERABLE - OTHER REASONS
Jan 7 2015 9:56AM
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OUT FOR DELIVERY
Jan 7 2015 7:42AM
Vegas
REDELIVER ON NEXT BUSINESS DAY
Jan 6 2015 4:42PM
Corporate
COMPANY CLOSED ON DELIVERY ATTEMPT
Jan 6 2015 9:29AM
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DT78747473
OUT FOR DELIVERY
Jan 6 2015 7:25AM
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PACKAGE RECEIVED AT FACILITY
Jan 6 2015 4:53AM
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PACKAGE RECEIVED AT FACILITY
Jan 5 2015 5:44PM
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DATA ENTRY
Jan 5 2015 5:25PM
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PICKED UP FROM SHIPPER
Jan 5 2015 5:25PM
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