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  • An absolutely terrible company - I wouldn't even recommend them to someone I hated they are that bad!! I would give this company a negative rating if I could - they don't even rate a zero. I'm not sure where to even begin - this company is so bad in every aspect. I called them concerning a plumbing issue and because I just bought the house a month ago, they wanted a copy of the home inspection report so I sent the summary. That wasn't good enough. So instead of them just asking me for the full report, they sent an email to the home inspector with the string of emails that had transpired between me and AHG. He wrote back to them and told them flat out he's never seen such unprofessional behavior and, as a professional home inspector, he would be sure to tell his clients to stay away from AHG at all cost. The plumber they sent said he couldn't fix the problem, he didn't have the equipment needed. He said he snaked the line as much as he could and that was it. He said a hydraulic pump (or something like that) was needed. I called a few plumbing companies and they said that is ONLY used for commercial buildings as it would blow out residential plumbing lines. Skip two days later and the plumbing issue got worse after the plumber was there! Before some sewage back up was occurring in a guest shower. Now not only is the shower filled with sewage but every toilet is backed up. I don't know what he did but not only did he NOT fix this issue, I'm concerned that he actually made it worse. So I called AHG today (Saturday) and finally got through after being on hold for a long time and after being disconnected twice. The person I spoke with said they would have to call the plumber. I asked them to call me back to give me an update - whether or not they were able to reach the plumber or not. That was almost 5 HOURS AGO!!! And this is for an emergency service call since no plumbing whatsoever is working in the house. I'm glad I went with my instincts and had contacted a reliable plumbing service soon after I called them. They will have a plumber out shortly to see what the problem is and fix it if they can today. I'm cancelling my contract with AHG and filing a complaint with the BBB first thing Monday. This company should not be in business! Buyer definitely beware!!! They do nothing but cause you additional stress and grief in addition to the issue you are already dealing with. ****Update***** Just as I had suspected. The plumber sent by AHG was incompetent and actually made the situation worse. Instead of snaking the line properly all he did was push the stuff towards the main line and clogged multiple lines by doing so. I will be filing a complaint not only with the BBB concerning American Home Guardian, I will also be filing a complaint concerning this plumber with the AZ Register of Contractors.
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