| rev:text
| - Have to say the service at the Goodlife Fitness at Steeles/Woodbine is really quite bad compared to other facilities I've been to (Markville Mall, Markham Rd/McNicol). Well, at least my experience with one of their customer service reps was quite bad. I'm home visiting family for the holidays and thought I'd work off some of the holiday pounds. Since I don't live in the area, I'm obviously not going to buy a membership. But the previous 2 gyms I went to were quite understanding of the situation, and said it was quite common. And they suggested the 14 for 14 program (14 day trial for $14). So I thought I would try out a couple locations to see which facility I liked most. The first 2 I tried offered a day pass to try out. That is until I went to the Steeles/Woodbine location. When I filled out the paper work, and put down my US mobile number, the guy (his name was Julio I believe, you don't want to deal with this jerk) looking at the number and not recognizing the area code, asked "where's this number?" So I explained that I'm just home for couple weeks visiting my parents and was looking for a gym while I'm home and wanted to do the 14 for 14. He refused to let me sign up for it. I said, well what if I put down my sister's local number and address. He said, "Sorry. This is for people that live in Toronto only." Well, no where is that stated in the terms of the 14 for 14 trial offer. And when I said the other locations I visited allowed me to try out their facility and sign up for the 14 for 14, he said "sorry, not here." Seeing that this guy was not going to let me workout there, even if I paid for the 14 for 14, presumably because he knew he wasn't going to convert me to a membership and get his commission, he didn't want to waste anymore time with me. So I decided to leave. Annoyed, I said, "Well ok then. Thanks." And started to leave, and grabbed the half filled out paper work, not wanting them to have my personal info, especially since they're not even going to let me use their facility. So this jerk says "Sorry, that's Goodlife property, you can't take it." WTF?! The hell I can't take it. It's my info on that and you're not even letting me use your facility. I'm not going to let you keep my personal info. Already pissed, I grabbed my paperwork from his hand and left. Pretty sure if I had made a fuss to see his manager, I would have gotten my 14 for 14 trial, seeing as other locations were nice enough to offer it. But I decided to just leave because this guy was being a total dick, I didn't even want to workout there anymore. And I decided not to waste anymore energy to try to go above this guy's head and get him in trouble for his 'excellent' customer service skills. But having experienced EXCELLENT service at the Markville Mall AND Markham Rd/McNicol locations, then getting terrible service at Steeles/Woodbine, from Julio, I felt compelled to share my poor experience, with this particular rep. I'm sure other folks at that location are nice. Unfortunately, my experience with Julio soured my experience at this location. So if you do decide to go to this facility, make sure it's not Julio that is taking care of you.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)