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| - This is a review for service 3 years ago. I called Pentair for service on my 2HP motor/pump. They said Gentry was a listed service company. Gentry came out and fixed the problem very fast. GREAT. Now the problem. He said he (by law) had to put in a variable speed motor (not entire pump needed to be repaired). Gave me quote for a variable and a 2 speed motor. To save me money, he installed a 2 speed US Motor pump, not even a Pentair (why? money?). I paid $800 One problem with a 2 speed. I have a salt-pool. At low speed, it doesn't generate chlorine. So I must run the pool on high the entire time. So.... I didn't save any money and it cost me more in electricity. A variable speed would have been better. He should know that the motor's low speed does not WORK on Salt generator. Now, the motor has failed. The seals were bad and motor took in water. I went to Leslie and hey are putting in a 3HP variable speed for $125 more than what I spent 3 years ago and with a 5 year warrantee. Now I will get the efficiency I should have had 3 years ago. 3HP is overkill, but that is all they have, but I can program it to whatever I need. My problem is that Pentair recommended Gentry and he doesn't even use their product. Talks me into this 2 speed by saying that I can us it on low most of the time and save money. WRONG !!!. Unless you install, use manufacturer's product.
Gentry just called me (within 1 hour of my post) to advise that they are under new ownership as of 2015. And to be fair to Gentry, the price I received from Leslie on a new VS Intelliflo pump, was a special. I had to do it on 5/31, otherwise the price was going to be over $1400. I was lucky in my timing. I am grateful for their concern and quick response to my post. When I need service, maybe I will give them another chance. Follow up is very important and the new owner was on top of the issue immediately.
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