My husband had booked a surprise birthday dinner for me at Jump on Saturday. The decor was nice & the atmosphere / ambience also great however there were a few things that made my dining experience less favourable.
Food:
Tuna tataki was good , along with the Caesar salad.
I ordered the Wellington steak ( medium rare) and it came under cooked closer to blue.
Drinks :
Two of us ordered the red sangria & they both tasted very different . Also there were no fruits in the sangria & there was more ice than the actual drink.
Desert :
We had brought our own cake & was not advised about the plating fee. Usually upon arrival , the host / manager should advise us about the plating fee or auto gratuities.
I understand if there is a flat rate fee for plating however they attempted to charge $5 per person . We had 10 guests & $50 to cut a birthday cake is ridiculous.
A corking fee is only $30 flat rate , I don't understand how they think it would make sense to charge $5 per person for a piece of cake .
Also, the cake we bought was exceptionally big and the remainder of the cake was not returned to us. The cake feeds 20 & the slices that they had cut were small so there had to be cake left.
I spoke to the manager on duty respectfully but was not pleased with the way he spoke to me.
I had brought to his attention regarding the plating fee about not being informed. I don't mind paying a fee but I would definitely like to be advised prior to being charged excessively. Rather than apologizing, he continued to be- little me.
" This is a restaurant , all we do is sell food it's customary what do you expect ? All restaurants charge for plating fees"
Although I do appreciate the manager excluding the fee, I am extremely disappointed with the lack of customer service he had.
Also , upon requesting for the bills it took 25 minutes to receive them & another 15 minutes to be billed out. We were a group of 10 ( 5 couples ) , rather than the server asking if we wanted one bill ( which would have been fine ) he billed us separately. This is wasn't a big deal but I think it would have been much easier for the server to have organized the bills by couple rather than seat.
I personally would not recommend jump but will be open to try another O&B restaurant .