So originally I really loved this Steak and Shake. Offered everything that a normal Steak and Shake went offer. But times have changed and it is no longer the once great establishment it once was. They have gotten rid of Staples like the four under four, the rewards program , and even the specialty burgers. Another thing to note is the quality of the food as well as the quality of service. It took over 30 minutes for us to get food, even though it was slow. Our waitress only came by twice , one time to ask what we wanted, and the next to hand us our bill without saying a thing. I no longer wish to come to this Steak and Shake, let's hope that a real one will open in the city.