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  • We have eaten at the location on Lake Mead multiple times and we're always impressed by the cleanliness, courtesy and great customer experience we had. Today, we ate at the Boca Park location and were extremely disappointed. The staff on the line were dripping soup down the sides of every bowl and take-out containers and using their dirty aprons to halfway wipe them down. Gross! I asked to speak to a manager because I thought someone needed to be aware and get it handled, I was told he was too busy working the line to speak to me. I told the staff I would wait, to which they then tried to offer me 1/2 off my lunch. Again, I told them I would wait. It wasn't about the cost of my lunch, but the poor customer experience they had created for me and everyone else watching the disaster area they were working in. The manager, Christian, finally came over and nodded his head while I spoke. I feel like he could care less and was just doing what he needed to do to get back to the line. To top it all off, I sit down to cold food only to find a hair in my soup. Needless to say, we won't be going back to this location. I understand speed is important, but if everyone is disappointed by the time they sit down, does it matter that it was fast?
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