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| - I work fairly close to Panera and at first, I was excited to be so nearby, but after all the mediocre experiences and the last nail in the coffin, I won't be returning here.
I've always felt that the customer service here has been sub-par to the service I have received at most other Panera locations. Most associates have either seemed bored or snarky. But I can overlook this most times as long as I receive tasty food and drinks at a timely fashion.
This certainly did not happen on Valentines day, when I decided to use the very last bit of money I had to treat myself and get a Cappuccino. I had thought about stopping off at the McDonalds near my house, but I dislike Mickey Ds and wanted to use my money on something that I would enjoy.
When I walked in.....there was one cashier and many many customers. And about 5 employees scrambling around behind the cashier to get pastries for people (strange logic).
After waiting patiently for my turn for 10 minutes, I ordered a cappuccino with some sugar free vanilla syrup from a guy who acted a little short with me. Then I waited another 5 minutes for my drink and when the guy handed me my drink, I knew immediately that something was wrong because the cup had no weight to it.
I looked inside, stirred around trying to find espresso, but the cup was PURE FOAM.
I wasted almost $5 on a cup of milk foam. At this time, I was needing to hurry and get to work, so I tried to fix it and put some coffee in my cup, but all of the coffees were out except for the hazelnut. I didn't want the hazelnut, but there was no choice.
And that's it. I will never be back again.
It pains me to say this, but I probably would have received a better drink (or at least a full one) and better customer service at Mc Donalds.
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