I definitely have a love-hate relationship with this place. If you don't live nearby, it's a huge PITA to get there and get inside. I am not a claustrophobic person, but the produce section is so tightly packed that I get anxious trying to get around it.
Some of the staff are really great and helpful. I've always had a warm smile from the deli and bakery people. The other day I went into their beer section and asked the guy which cider he would recommend and he was incredibly helpful and friendly. The cashiers though...sheesh. Almost always rude.
The selection is great, although it annoys me that their sales and prices are different than regular Giant Eagle for the same items. The new cafe is really nice, and the beer guy said they will be renovating the beer section to be even better as well.
About 80% of the shoppers here are really irritating too. Once I witnessed a young woman go through one of the self-checkouts (the kind without a belt, intended for people with baskets or only a handful of items) with an ENTIRE CART FULL OF GROCERIES and she got really confused and flustered because there was nowhere to put all the bags of groceries she was buying other than back into her cart, which still contained MORE groceries. The whole place makes me want to throat punch people.
I changed my mind...I have a MOSTLY hate relationship with this place.