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  • I heard this place is great and they deal with a lot of contracts for different agencies, so I wanted to check them out. Plus, USAA contracts w/them for estimates. They did keep my car longer than expected. Paint was NOT great the first time I got my car back after 4 days at their shop, but they did tell me to bring it back and they would take care of it. I brought it back and the paint work was not coming out to their standards. Frank, the owner, did get involved and decided he didn't like how the paint turned out so he wanted to keep my car longer. They put me in a rental car, which they paid for, and made sure when I got the car back, it was done correctly! They called their paint specialist to check it out and help them out. Sometimes things it don't go exactly how it's planned, but it's the service when something does go wrong. You can rely on them to make it right and they take full responsibility. It's no wonder Frank is well known and has been around for 30+ years... I read the post about back mechanics and incompetent painters, but I will tell you, it's ultimately Frank who makes the call and he will do what it takes to make it right. Overall, I was taken care of. Was a hassle and that is why I don't give them 5 stars, but it's how Frank handled the situation did I want to give them great reviews. I know others that have taken their cars here from my work and rave about this place and have had good results. The estimator could have been a little more up front with me about the timing and situation because he did not point out the paint issue when I picked it up the first time. However, he did agree with me when I showed him the issue. The estimator did allow me to bring it back to make it right. I know had it been Frank himself from the beginning, it wouldn't have gotten that far. Things happen and I am glad to have my car back with no problems :) Paint looks great!
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