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| - We were very excited to try this new restaurant in downtown Gilbert but we were extremely disappointed. We had called the night before and spoke with a manager inquiring about food choices (if it's possible) for my son who has many food allergies (which if they told us it will be difficult, we would have gladly just cancel our reservations - we would completely understand). But we were told the chef can prepare some sort of grilled chicken, etc. and so we dined...Father's day brunch. We were all seated at 10:55 a.m. We immediately told our server about my son's allergies, she talked to the chef and told us what he recommended - chicken, veggies and potatoes. We placed his order first at around 11:05. She came back and we placed the rest of our order (probably around 11:10). Long story short, we did not get our food until about 12:05 (after several times of asking) And...my son's (3 yr old) food came last!...when we ordered his ahead of all of us because for those of us who have toddlers, know they can not wait an hour for food to arrive. When my son's food finally arrived, it was a huge white plate with a small piece of baked chicken (half of a breast with the wing) and a cup of fruits. I asked what happened to his veggies and potatoes and our server just kept saying (as she had said for the past one hour) is it's coming. I asked to speak to the manager (to give them an honest feedback since they are pretty new). I told him what had happened and he really didn't seem to want to apologize at all but rather made me feel "guilty" as he said it took them a while to get my son's food ready because his is off the menu and told me that they had to prepare everything for him...the chicken, veggies and potatoes. I told him I understand that but they could have told us that before we ordered and in fact, I also told him that we had spoken to the manager the night before and was never told that it will be difficult. Again, we would have just gone to a different restaurant if we were told that. Then our server told us because of the inconvenience, they took out the kale salad of the bill and my son's veggies and potatoes - which by the way, we never received the potatoes and the veggies they gave my 3 yr old son was a bowl of steamed red and yellow bell peppers! Now my son loves veggies but steamed bell peppers for a 3 yr old?!?!? When I received the bill, the did take out the kale salad but charged us $12.00 for my son's small piece of chicken! I am very disappointed.
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