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  • This review is based on getting an estimate. I'll update my review if I end up choosing Madison Overhead (MO) to do the work as well. I called a number of places to get an estimate to fix or replace one of my garage door openers and replace both garage doors. MO answered immediately, made an appointment that fit my schedule, and was all-around professional on the phone. My appointment was scheduled for 3:30-4:30 (they would show up at some point within that hour) and, at 3:40, I received a call that the estimator was in the alley at my garage. He asked if I would prefer that he meet me at the front of the house, which I thought was nice considering he was where he needed to be to do his work. I met him in the back and complimented him on knowing to go to the alley. For the next 20 minutes, he inspected, answered my questions, and offered a lot of valuable information. I didn't know the difference and he could have easily sold me a new opener but, instead, explained how they worked, how they can be repaired, and how much "life" was left in the one I already had. Once he was done, he asked for 5-7 minutes to write up the estimate. He met me on my front porch and we reviewed the estimate together, where he showed me the options I had, set expectations on timing, and provided some additional suggestions based on my circumstances. Overall, the experience was highly professional and I was left with a sense that I would be in great hands if they did the work. I'll be sure to revise this review if MO is hired.
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