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| - This place is HORRIBLE and I'm shocked to see the positive reviews. Most of those are written by Yelpers with only a few other reviews, so I question their authenticity... I also wonder why so many negative, 1-star reviews are filtered... (I would also like to respond to Anne Q. T.'s post by saying that I would never, under any circumstances, recommend this clinic to anyone in Manhattan.)
This office is so poorly run that if they were located anywhere else, they would have run out of business. I guess anything goes in Las Vegas... (?)
The front desk is unorganized and staffed with incompetent people. Even though my husband and I were on time, they made us wait more than an hour before the doctor was willing to see us. We had submitted the very lengthy initial patient forms days prior to our visit, yet he didn't even have the courtesy to familiarize himself with our history, nor was he particularly interested to learn why we were there. The only thing he seemed to be focused on was bragging about himself and in about 15 minutes he rushed us into the case manager nurse's office assuring us that she would walk us through everything and would be able to answer to our questions.
Our case manager was extremely unprofessional with zero bedside manners. She made us wait an other half an hour before she was ready for us. Five minutes after we sat down, she interrupted us and stormed out of the office, saying "Dr Shapiro needs me." Really??? "Walking us through everything" meant rushing through a generic list of testing procedures and quoting prices. Half of those tests had already been done elsewhere and the other half was unnecessary in my case, so we questioned her why these tests were required and her answer every time was: "Because this is what Dr Daneshmand ordered." Very helpful, indeed. As if that's not enough, she insisted that we sign a bunch of forms authorizing FCLV use our story, pictures, etc. if the procedure is successful. As I said earlier, it's all about marketing and blowing their own horns at this place.
Needless to say, we didn't go back after such an experience. I detest fertility clinics, like this one, where patients are treated as if they were just a case number and the facility is run like a factory. Since then, my husband and I have been working with a renowned fertility specialist in Manhattan, even if it means he has to fly here every two or so weeks. Everything is explained to us and our questions are answered by the physician and we are now being treated with respect and compassion - something we didn't experience at FCLV.
It saddens me to think that FCLV is supposedly one of the better clinics in Las Vegas and I'm dreaded to think what the competition might be like. I honestly hope the quality of fertility care will improve significantly in Las Vegas and many families will have access to the much better care they deserve.
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