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| - Let me start off by saying I usually love the Buca di Beppo restaurants. I have been many, many times when I lived in San Francisco and I have always loved it. However, I had the worst experience at this location in Las Vegas.
We arrived at the restaurant after 3pm for a late lunch. Although the restaurant was almost completely empty, when we asked for a table, we were told to sit on the bench outside and that we would have to wait a few minutes. We saw the hostess constantly running around looking like she was very busy and talking on the phone. Keep in mind that the restaurant was empty, so I am not sure what she was running around doing. We asked for our table again, but we were once again told to wait. After almost 15 minutes of waiting, we decided to leave. During this time, two other couples were also told to wait, and they also left. To add insult to the injury, she had a horrible attitude - she was quite rude and dismissive, acting like we were doing something horrible by making her get up and do her job. Definitely the worst service I have experienced in a long time (if not the worst service I have EVER experienced).
Honestly, the entire thing is a mystery to me, as I have always loved this restaurant, but I guess they need major re-training of their staff. If I could give it zero stars, I would, but I can't, so I'm giving it - grudgingly - 1 star.
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