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| - I ordered the Long Buffalo Plaid Flannel Shirt in Medium Tall based on their sizing chart. I own several long-sleeved shirts from Bonobos, and I normally wear a slim-fit small tall. Frank+Oak's medium tall sizing actually claims to be slimmer in the chest than the Bonobos shirts (37" vs 40" for Bonobos), but I didn't want to risk going all the way to a Large Tall. When I tried it on, I felt like I was swimming in an oversized dress. The shirt is supposed to have an elongated profile, but the shirt was comically long. In the picture for the shirt, it hits a few inches below the model's belt. I'm the same height as the model (6'4"), but the shirt hit several inches below my inseam.
I had similar misadventures in sizing with the Dylan Slim Fit Jeans, but the problem was just the opposite. The jeans claim to be slim fit (which I take to mean slimmer than normal jeans but looser than skinny jeans), but they clung to me like wet swimming trunks. My wife commented that they looked like women's jeans, and I have to agree with her. Not only do they look like women's jeans, they feel like they're made of fabric for stretchy toddlers' jeans. I was able to stretch the waist 6" with very little effort. Men's jeans should not do this. Frank+Oak claims the jeans are made from 99% cotton and 1% elastane, but I highly doubt that. I have a pair of skinny jeans (which actually fit properly) from DSTLD with the exact same composition claim, and they actually feel like they're made from denim--because they are. The Frank+Oak jeans that I received felt very cheap, almost like a heavy t-shirt. It wouldn't surprise me if they actually only contained 70% cotton.
These issues are bad enough on their own, but they're compounded by the completely inane and unexplainable decision not to offer exchanges. I cannot think of one other company that sells clothing--especially one that does most of its business online--that does not offer exchanges. It's almost as if the company is aware of the quality and sizing issues and is actively discouraging its customers from exchanging their purchases because they'll realize the issues are systemic and not simply one-time errors.
Until Frank+Oak implements an exchange policy, improves its sizing to actually match its sizing chart, and until its fabric is actually made from the materials it claims to be made of, I will not be purchasing from Frank+Oak again, and I will be discouraging all of my friends from purchasing from Frank+Oak as well.
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