It's clean and everything, but we were waiting FOREVER. Brought in our cat around 10:30pm, and yes even though it was late, we sat in the room for people to come in and help us, and would just sit there. One time it was about 30 minutes before anyone came into the room at all. It's not like they were busy at all. We didn't end up leaving until about 1am! We spent 2 1/2 hours in this place just to have our cat's eyes checked and to give us some eye drops. 2 1/2 hours! It should've taken an hour tops. Terrible service. Even if our animal were to have a more serious injury or any other problem, I would never bring them back here because we would probably be here for another 3 hours, just waiting. Totally unacceptable and ridiculous.