I've used Dogtopia a couple of times and my latest experience ended up with my dog having 10+ staples and an unsatisfactory explanation and lack of accountability on Dogtopia's part.
I received a calling notifying me that my pooch was attacked by another dog and is being taken to the vet to be cared for. I get that dogs sometimes get in tussles and that's a risk you have to accept when boarding your pet with other dogs. I did not expect my dog to be severely injured all over his body tought. From the injuries the fight would have had to went on for a while which leads me to believe there was no supervision around. They took him to the vet and paid for the bills (which is to be expected) but at the end of the day, I was out $400 with a severely injured dog and no assurance that Dogtopia had the proper mitigation in place to address such obvious situations (i.e. supervised play time). I was denied information about the situation such as the breed that attacked my dog so now I don't know what to expect if he's now dislikes a certain breed after the situation.
That staff is nice for the most part, but I've lost all confidence in their ability to take care of my pet. I highly suggest looking elsewhere.