I wanted to give this place 5 stars.
Genuinely.
We went here regularly for quite some time. We would always order the NY style pizza. It was great. I know NYers will bitch of about pizza that isn't "just like home" and this is probably no exception. But we have been to NY, had Grimaldi's, John's, etc. In our opinion this was on par with the best we had ever had.
Then one day I had a bad experience with customer service. I placed an order for pickup and when I showed up a big woman at the front desk claimed my order was never placed. She insisted that she had been on the phone all day and that if my order was placed, she would know(insinuating what?? That I decided to show up and pretend that I just placed an order twenty minutes ago?...) It wouldn't have bothered me that much but her overall attitude was a bit much. We never returned. And it sucked. Such a hard decision to make.
But yeah, great pies.