| rev:text
| - Time for an update. So after the salon manager canceled the appointment to fix my hair I demanded a refund. She completely ignored it and insisted repeatedly that I needed to adjust my WORK schedule and make another appointment for her to fix it at a time and on a day that was convenient for her. When I continued to demand a refund she started blowing up my phone with texts trying to argue that her stylist had given me a full consultation before I ever even sat in her chair which was a bald faced lie because I'd been in the bathroom when she decided she was ready for me so my husband had showed the stylist the video and when I came out of the bathroom and asked if she saw the video she said yep and told me to have a seat. She did tell me she couldn't do what was in the video but she was literally half-way done slapping bleach on my hair as she was issuing the warning.
I continued to insist on a refund and the salon manager (Sheila) continued to ignore the request and try to argue with me. Eventually she offered me the salon owner's number and when I accepted that offer she just stopped texting me altogether. The next morning I decided I had no choice but to go in, when my friend and I arrived Sheila wasn't in yet and the woman who came to the counter took attitude immediately. My friend was nicely trying to explain the circumstance and I was letting her do all the talking because I was too upset to be nice. The stylist immediately cut her off mid-sentence with "Is this the woman that's been talking to Sheila?" My friend said yes and we were told Sheila wasn't in yet and to come back in 15 minutes so we went next door to Sally's to kill some time. When we returned Sheila was at the counter, counting the drawer so we waited quietly by the door for her to finish.
Suddenly she slapped a stack of cash down on the counter hard and snapped "there's your refund!" in the most unprofessional way possible. There was a client behind her and the client even turned to look like she couldn't believe the attitude Sheila was throwing around when neither my friend nor I had said a single word since returning to the salon. I asked for a receipt from my original visit because my husband said he was never given one and Sheila at first said she didn't have one, then she printed it off and handed it to my friend. My friend and I turned to leave and Sheila decided she couldn't just leave it at that and let us go without throwing around some more attitude so as we're half-way through the door she adds "Just so you know, Guy Tang colors cost $800-$1,000 so for you to come in here expecting to pay $100..."
Let's be clear. I walked into this exact salon a month before my appointment and asked the stylist (a small girl with dark funky colored hair, if memory serves) if anyone there could do what I wanted and how much it would cost so I could save up for it. She played with my hair a little and quoted me about $200. I saved up and had $300 cash in my pocket when I entered the salon for my appointment. I did not go into that salon "expecting to pay $100". As I was trying to tell her that she just started shouting "bye keyboard warrior" at me over and over, causing the customer in the back of the salon to gape at the back of her head in complete shock and disgust.
As a salon manager, Sheila's behavior was DEPLORABLE and I never did get the owner's number that she offered to give me so I hope he reads his reviews because he needs to know that his salon manager acts like a petulant child. We were prepared to leave without a big scene, refund in hand, the door to the salon was wide open, and I was half-way outside with my friend right behind me. She could have kept her mouth shut and that would have been the end of it but she couldn't resist trying to throw her giant attitude around the shop one more time. Her behavior is completely unacceptable in a business environment and most salons wouldn't put up with her as a stylist, let alone a salon manager. She does messy, sloppy work and she allows the stylists to do messy sloppy work. As my friend and I were finally walking out of her store she started blowing up my friend's phone with text messages which is completely unprofessional and unacceptable - bordering on harassment. She has the customer service skills of a rhinoceros and the maturity level of toddler. She's going to get this salon into a lawsuit one of these days if they don't deal with her because I had plenty of grounds to sue and to go to the Department of Consumer Affairs and the Better Business Bureau after what this salon did and how Sheila behaved. She has no business managing anything.
Also of note, while I was in the salon getting my hair done before my first review there was a young girl (13-14) sitting in the waiting area when I arrived. All three of the stylists left her sitting there and took one walk-in after another, making her wait for over 2 hours for a simple trim!
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