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| - With so many bubble tea chains around, I thought Gong Cha would have something unique to offer. Compared to major chains such as Chatime, Coco, and Sharetea, Gong Cha is just another typical place where you could order your usual bubble tea flavours--this isn't a bad thing if that's what you want. Generally, I like when food--or in this case--drink places give you a special twist to the regular.
I ordered a black sugar oolong milk tea with 2J at 30% sweet and light ice. I probably should have ordered the drink with 0% sweetness because the jelly and the tapioca made it a bit too sweet for my liking. Also, I felt the sweetness also overpowered the tea flavour; in fact, I don't think I could taste much of the oolong tea in the base, which is kind of disappointing because I really like oolong tea. One thing I did like is the chewiness of the tapioca, which was just perfect. I didn't know what to expect with the tapioca and jelly combination but the overall texture balanced well.
My sister got the peach green tea with jelly at 30% sweet and light ice. She told me that the drink had an awful bitter after taste to it. I am assuming the bitterness is probably from over-steeped green tea. This makes me wonder whether Gong Cha knows how to prepare their tea base; regardless, this storefront just opened so maybe they're still figuring out how to properly brew tea--which, I must comment, is an art on its own to make it just right.
Service wise, I appreciated how patient the lady at the cashier was as I verified the order that my sister wanted over the phone. However, she did mess up my drink order by putting the sticker on regular size cups instead of the large--even when I confirmed with her that I wanted two large drinks TWICE! The wait for my drink took a bit longer because of the cashier's mistake. On the one hand, I am glad when the workers had to remake my drinks that they didn't just cut open the regular size drinks and poured the contents into the large cup and filled it with tea--I have actually seen bubble tea shops do that before--so I applaud their sincere remake of it. On the other hand, their attention to detail in the remake was kind of disappointing because I had to loudly tell the worker to make sure that the drink is light ice and less sweet.
Overall, the question comes down to: would I return to Gong Cha? With the BOGO free offer, most definitely! But on a regular day, $7 for a mediocre cup of bubble tea is just too much for me to spend. I'd rather drive a couple blocks to First Markham Place's food court and pick up a cheaper--and probably similar quality to Gong Cha--bubble tea from there.
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