When I first moved to Charlotte in 1996 Morton's was the best restaurant in town. Since then alot more restaurants have opened up. I no longer live in Charlotte and I have ate at other Morton's but the Charlotte one is still the best.
I am not really sure what sets it apart. No matter what city I am in Morton's is always the best place for Steak. I have been to other places like the Palm (in Charlotte and NY) and I always feel rushed. Morton's makes dining out an experience and it is always fun. The menu presentation is always a highlight.
I once had a Christmas party for my team in one of the rooms. We had a great time and the staff treated us very well.
Do not fall into the trap of ordering the dessert before you get dinner. This is a rookie mistake. If you want dessert after your meal there are still plenty of options and I think they are better than the warm Godiva popup that is suggested at the begining of the meal.