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  • I used to hear that Alaska airline was good b/c they are usually on time with schedule. Maybe this is true, but gosh their customer service is horrendous. I mean I've flown a fair amount in my life. Not just in the US, but also overseas with some sketchy airlines. But by far, Alaska airlines had one of the worst customer service and did not help out a passenger. It seems as though, their company motto is "You are on your own" type of mentality. The problem started when I arrived 30mins prior to my flight and had already checked in online a day before. I was not checking in any bags, so all I had to do was get a reprint of my boarding pass to go through security. Too bad, nobody was a the counter to help me out and the kiosk would not let me print out my pass. So I was just sitting ducks outside the security line just watching my plane take off while I could not do anything. When I eventually got a hold of the customer service agent, there was no remorse. I tried to tell them that I was there 30mins early and had already checked in online a day before. Plus they didn't have ANYONE at the ticket counter. But those facts did not matter to them. They never apologized and never offered for any help. All they were busy doing was to blame me for not showing up an hour earlier. Well it's save to say that I will NEVER fly Alaska airlines if I could and I would never recommend this airline. Worst customer service ever.
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