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| - I joined this gym last week and had access to the other facilities which is perfect because this is a smaller, more focused gym. Overall, I think this site is ok. It has the basic equipment is more of an express version of the standard LA Fitness.
My one concern is their high pressure sales tactics. My mom always said that you attract more bees with honey than vinegar and these personal training and managers need to remember that saying. I spent 30 minutes trying to just use the guest pass during my first visit, but the sales manager would not let me without pressuring me to sign up with him rather than my company. That should've been a red flag, but I figured it was his job and if he could make me the same deal, then it would be ok. He swore he knew my deal and so I signed up with him.
Then, the next day I went in for my health evaluation and personal training session. The training session was great and the trainer was nice and knowledgeable. We had a good conversation. yet, when I was finished, I thought we would have a brief wrap-up where I get the options for the personal training sessions to think about and I would be done. I spent 20 minutes trying to get out of the gym the director personal training was pushing me to select a package now. He's a nice fellow and very knowledgeable but even after telling him I needed to discuss the costs with my husband because the personal training contract is costly, he continued to say things like "treat yourself" and "he will appreciate you doing this. You don't need to ask him," and my all-time favorite, "call him right now in front of me." Really? Is that necessary? It's a HUGE turn-off.
MY ADVICE TO LA FITNESS - Don't pressure people with your sales - it's totally not necessary! People who want the membership or personal training, will sign up (even if it's later on down the line after they have a feel for your facility...catching them right at initiation and pressuring is overwhelming and can drive people away). If you don't put so much pressure on them, they are more likely to come back and eventually sign up. Maybe go through the gym and offer to help folks with their workouts here and there to show you care and give them a flavor of having someone help them. That's a far better approach than trying to corner people and I am sure that action will get you WAY more sales than you currently receive.
I ended my membership and requested a refund within a few days because of other administrative things that happened and totally ruined my view of the gym. However, I have a friend who visits another LA Fitness in Phoenix and loves it so it's probably just this site and the management there.
I am giving them a two star rating because the equipment seemed nice and the facility appeared clean. After my experience though, I could not, in good conscience, give them a higher rating.
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