| rev:text
| - Worst experience as a paying customer I have ever had in my life on 04/22/17 due to owner's unprofessionalism and disrespect. When I posted a review of my terrible experience that day on her company's FB page, she replied to my post with aggression, blatant lies, and even justifying her bakery's mistake on the $150 cake I had paid for in full 2 weeks earlier by placing the blame on me! Never mind the fact that her "excuse" was completely invalid since it's based on her company failing to read my clear design specifications in their file. She also falsely claimed I was yelling and cursing all during our two phone conversations earlier that morning (both calls in which she literally hung up on me). I was not yelling at any point, and I said one curse word late in the last conversation and only in reference to the cake design (I NEVER called her names or verbally abused her), which I then IMMEDIATELY apologized for and took back. She entirely missed the point of my FB review. I understand we are human and make mistakes - my review was in response to the owner's unprofessional and disrespectful behavior our entire exchange when confronted with her bakery's error. Rather than apologizing, she blamed me and altogether treated me poorly. She even had the audacity to make false statements in her FB response to my review about things she said to me during the phone conversions (I'll get to that later). I would never giver her my business again, and I would strongly urge all potential customers to research numerous reviews on this business prior to spending one dime there (I certainly wished I had). In a nutshell, at my insistence, the bakery emailed me a pic of the cake prior to me coming in to pick it up. I immediately noticed mistakes, and politely emailed the bakery of this (and in case the owner claims I sent a rude email, I'm more than happy to screenshot a copy as proof). I requested only one simple change (I assumed it was too late to fix the other, more significant, mistake given my event was less than 2 hours away). Tina (owner) called me and was immediately aggressive and defensive. Her tone made it seem she felt I had no right to expect corrections and I should have just been satisfied with the results as if the cake was charity and I hadn't already shelled out over $150 for it. Despite acknowledging the bakery's mistake, she failed to apologize. When I asked her to correct one letter on the cake (because it appeared very sloppy and uneven) by making it look neater, she said there wasn't anything wrong with it and told me to specify what I wanted done, to which I replied I wanted someone to "just make it look better". She then said she wasn't a mind reader (she later completely denied saying this in her FB response to me). This is baffling since anyone one with half a brain could see the sloppiness of the letter and comprehend how to correct it. The last thing she said before hanging up on me was that she going to discount me 30% but changed her mind (what?! lol). She kept saying during our conversations for me to stop yelling", which i thought was very strange and I kept responding that I wasn't yelling I was speaking in a normal tone, plus she said a few times that she couldn't even hear me!! Now in hindsight, I suspect this is a tactic she likely regularly employs, as she admitted on her company's FB page when responding to another person's bad review that she records her side of phone conversations in the bakery due to past customer issues. She did in fact claim on her FB post that she'll upload her side of the our conversation she recorded, but I'd be highly surprised if it actually happened (at least the FULL version of BOTH phone calls) since it will not only clearly demonstrate how unprofessional and patronizing she was, but most importantly it will confirm she did in fact say to me that she's not a mind reader - despite her blatantly denying it on her company's FB page).
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