I shop at Express regularly and the past two times I have come to the Town Square location I have left in a bad mood. The first time the "manager" was arguing with me about my coupon and then ended up acting like a child and gave it to me as he should after arguing with me for 15 minutes. He walked away and didn't say a word and passed it off to his cashier. I'm a manager and this is unacceptable behavior. What's the point of being a manager if you're going to give your customer attitude. He was an African American man and I believe he was bald.
Then today I come to return jeans and it takes 3 people to figure it out saying that there is no activity on my credit card. I pay my credit card off every month I know this is not the case. Then we agree on a store exchange. I select a dress I want however the dress I want they only have one in my size and it has a snag on it. They tell me that we can't order it online because I can't do a store exchange with an online purchase. I understand policies and procedures but it's not my problem that your merchandise is not in a condition to be sold. I am a manager at a front desk. I make exceptions everyday with each of my guests - this issue could have been easily resolved if they were able to make an exception but now they're calling around to the other stores in the area making my life 10x harder. Christian and another female were the ones who were "helping" me with this
I will NOT be back to this location and highly recommend doing the same. It's pathetic when I am an A-List card holder and I'm treated the way I am at this location.