I went to Waffles INCaffeinated yesterday (Sunday) for brunch. My party included four adults, and two toddlers (in high chairs). We used the "no wait" app to put our name in around 10:25am and received a table at about 11:10am. The app makes the whole process easier, however if you show up early, or don't use it at all, there is NO WHERE to wait inside. Plan to wait in your car, or outside. We waited several minutes for our drink order to be placed and about 15 more minutes to place our food order. We finally received our food around 12:30pm. That was entirely too long to wait. When our order finally arrived, everything was correct, but we were all so hungry and cranky that no one cared what the food tasted like by that point. Someone needs to go in and evaluate the whole operation, otherwise they won't be around long. Also, small minor side note - the "kids menu" is not served in a kid friendly way. They don't have kids cups or plates. Imagine toddlers trying to use ceramic dishes and coffee cups for their beverage.