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  • Ravine was recommended to us by a local real estate agent as "da place". To have lunch, that is. On the first visit, we just showed up at the door but they couldn't seat us (dang!) A week later, we made a reservation a day before and showed up there at the exact time. They needed a few minutes to set up our table, so "here a free tasting coupon so why don't you go to this next building and sip some wine while we're fixing you're table?" That's a fine deal by me. The wines were good and the pour was quite generous for the tasting (compared to many other places). Dan, the wine consultant who was helping us, was friendly, knowledgeable, and spot-on with his wine suggestions. 30 minutes or so later, we finally moved to the restaurant. It was almost 2 PM and the place was only half-full. They had some sort of a melt down in the kitchen, which resulted in our food to take a very, very long time to make it to the table. The waiter was very professional at handling the situation. She apologized, kept us informed, served extra breads, and then as an apology, gave us free deserts and another coupon for wine tasting. We had a party of four people, and we were all happy with the food (that is, when it finally came out). Even the most expensive restaurants mess up here and there. The question is, how to they handle that. Ravine gets top marks in that department from me and we plan on visiting them again (those wine coupons will be very handy too).
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