| rev:text
| - Firstly, the front desk lost our reservation. Actually, they didn't lose it, they said that we had arrived the day after our reservation date but they were going to "try to accomodate" us and find a way to dismiss the 'no arrival charge'. We had double checked that we had booked the correct night before continuing our reservation - the front desk lady said that we needed to recheck our paperwork for the correct date and that "people make mistakes". We pulled out our reservation papers and we were correct - their computers were wrong and we were there on the correct date! We didn't owe a fee, but they kept acting like they were really helping us out by not charging us....um, your computers screwed up Luxor! After some typing on her computer, the front desk worker gave us our keys and almost forgot to give us the coupons we were supposed to receive with the package we had booked. She disappeared for a few minutes and came back saying that they were out of the coupons (for 2 for 1 buffets, a $50 credit to their steakhouse, and something else...spa passes?) and that we could just charge everything to our room and they would make sure to credit us back for it. Oh and the catch was that since they didn't give us actual coupons we had to credit them all within our stay. We were there for one night, and it was already 3pm....there was NO WAY we could eat that much in a few hours and use the spa facilities, especially since we were going to a show that night! Plus we figured they would "forget" to take the charges off and we'd have who knows what on our bill. No thank you.
My husband and I got to our room, after walking forever through what looked like a hallway in a basement (talk about realistic pyramid hallways, the ceilings were insanely low) and rode a regular elevator up one floor to another scary hallway. We got into our room (an old one btw) and saw a lovely view of....the valet lol. It was ok though, we weren't there to stare out the window all night. My husband went into the bathroom and came right back out. The maids must have forgotten to clean around the toilet / toilet seat b/c my husband said there was either vomit or poop on the lid.....it's pretty scary when you can't tell the difference lol. I refused to use the toilet in there, yuck. I can understand trying to accomodate us or whatever, IF they were busy, but I think the worker put us in that scary room on purpose b/c we proved that they were wrong. The lighting in the room was bad, the beds were old and scary, and the check out feature on the tv didn't work.
I will say though that the bath products smelled really great and I made sure to bring them home with me. That was the plus of the room. We did not use the shower, and every time I had to use the toilet (the little bit we were in the room) I went to use one in the casino.
My husband emailed the Luxor as soon as we got home and they emailed back the next day saying they would have a manager contact us. We are still waiting to hear from them, and this was in February.
Oh, and the inclinator almost made me vomit lol. My husband and I wanted to try one out so we snuck onto one with another guest, since our key didn't work. Omg....how do drunks stay standing on those things?! lol.
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