Came to this location thinking that all Sephora's have the same great customer service. I couldn't be more wrong.
I came here one morning on a weekday shortly after it opened. I was looking for an eyebrow product to replace the Bare Escentials product they no longer carry. As I walked into the store, I noticed everyone was huddled in groups of 2-3 talking to each other and not welcoming anyone that walked into the store. Usually after the first 15 steps into a Sephora they ask you if you need any help. Most of the time I say no, but I actually needed help this time. I was completely ignored. After walking around the entire store by myself, I managed to find some product. As I continued to walk around (and this isn't a very big store) I was looking for someone dressed like they worked at the store who could help me. But I felt like every corner I turned in the direction of a staff member, they turned the other way and walked away. WTF?! I finally managed to corner some girl to ask her for her opinion of the product I picked. She gave me a curt reply, walked me over to the section of the most popular product. As she walked away, I noticed that they were out of the shade I needed. i called her back over to ask if they had more. She checked the drawer beneath and they were out. The girl proceeded to go in the back to check (wow! finally some real help!) but came back empty handed SEVERAL minutes later.
I could have totally walked out with the original product I picked but I refuse to give this store my business. Maybe i came at an off day, but there are 2 other Sephora's on the strip. I will definitely pass this location next time.