Never saw the Dr. so I can't comment on my interaction with her. However, I have to agree with some of the previous posters that the office staff is not very friendly. Furthermore, the tech who saw my cat could have had a more winning personality. In fact, he acted like he hated cats! He kept trying to tell me the cat we found was feral because his ear was clipped--however this cat is extremely friendly with us which I explained to the tech--but he really wasn't listening. (not all cats who have their ears clipped are feral--some can be strays) They get 2 stars because of their affordable prices, but other than that, the office staff and techs need to get attitude adjustments before I can recommend.
Update: So glad we didn't listen to these guys. We have had this cat in our home for 9 months now and he is a friendly love bug who obviously was a stray.