I was skeptical trying a name brand plumbing service as opposed to a local small business, but it was an emergency and after hours. Not to mention, we are brand new to this neighborhood and so I had no idea where to even begin looking for an emergency plumber.
I gave Roto-Rooter a call and the woman that helped set up the appointment was as kind as could be. She was cheerful and patient with me as I was scrambling to get the appointment setup. Someone was at our home within 1.5 hours of the call . Luckily, we knew where the water shutoff was for this particular leak, but there was so much water pooled in our air ducts and leaking from our garage ceiling that we had to have a plumber take a look.
The gentleman who came to assist was also kind and thorough. He confirmed that we shutoff the water, he determined where the leak was coming from and offered to fix it (the fridge). We declined due to the age of the fridge and are brand new (read: broke for a minute) homeowners. He didn't charge us a thing. He gave us instructions for draining the water from the air duct (which was in the garage), offered to help us clean up the water (we declined that too) and was on his way. I am NOT giving them 5 stars because they didn't charge us. I would have given them 5 stars regardless. Simply, I was pleased with their service and friendliness in a world where customer service seems to fall by the wayside all too often.