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  • (Pictures below)Dont fall into their scam Black hat security has been giving us the run arounds with their service, ever since we had our alarm and cameras installed they have failed to work properly. They have sent a technician 5 times to fix the problem, first my doorbell camera wasn't working on the same day, so I called and they sent a tech out 8 days later to replace it. From this point on they replaced it 4 times and as I was told they discontinued their cameras because they have a recall... really? I spent $350 on the day of install, and I haven't got to the 5 other cameras also they had to replace because they werent working. Every time I get a different person trying to convince me that is my internet, so I decided to call cox internet and have them give me their best internet so I figure problem fixed. Wrong! Again now I had to wait 3 weeks out before they can come and inspect them after i gave them permission to my password to look for themselves that they aren't working, then I get a call by black hat saying we are sorry we are so busy and can't get to you till 3 weeks later, I was already frustrated with this so I waited and had a hard time getting cox cable and black security here at them same time to fix the problem because I wasnt buying their excuses. When cox was here i paid additional for a panoramic extender router for the purpose of the cameras and now that they don't have the internet excuse they said to me.. sir we will order you a 480p camera and we will call you when it gets here and now it's been 3 months since I've been told but not to mention that I requested 1080p before the appointment and was told they where 1080p but theirs no way to prove it since the camera boxes don't say anything but made in China.. yesterday Nov 16th they came because I had my wife call them again because our door bell camera, 1 inside camera and 2 outside cameras work half of the time. I get people walk to my cameras and no recordings no alerts so why have them if I can't even log into them if I want to check up on my house or pet when I'm not home. When we called the office we asked for the cameras outside to be moved closer to the middle of the house since they said before it wasnt reaching our wifi and was recommended by the technician, so when the tech gets here he disnt have an order to move them and that he didn't have time so we called the office to see what was going on and they said they can't do it today because it will take them over an hour and a half and they are short handed.. they didn't have a problem or excuses when I did my first appointment to get the alarm and cameras the next day and take my money. Now I lost my patience after trying to get this solved and they seem very unprofessional with customer service, now they are trying to make me buy a $250 special router specifically just for the cameras after they made me buy one before. So today I will upload a video on YouTube with pictures showing the quality and the poor installation outside the house with the wires hanging down dangling. Before contacting black hat please do your research theirs alot of company's out their like Cox and ADT etc and they don't have that 3 year lock down like they do.. I will come back when I have the video and give you the name on YouTube for you to see for yourself. I will be contacting BBB and 3 on your side if I don't get this fixed asap or give me my refund.. sorry it had to come to this but it's unfair to see this happen to other people
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