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  • CenturyLink Service is absolutely the worst. I started in 2014 and everything is average and okay and I keep their service for a year. They are mediocre. 2.5 mbs. But it does the job when you live outside the city. The catastrophe comes when you try to cancel service. First of all, let me say that I asked if there was a contact when I first signed up for century link and they told me over the phone that there no contact and I could cancel at anytime. Then, I didn't want to cancel service, but Centurylink told me that they could no longer provide service to me (This happened in September). So i was forced to cancel. Then they charged me a $200 cancellation fee for breaking the contract which I had no idea existed.. Because THEY COULDN'T PROVIDE ME SERVICE. I don't think so. So of course I was mad and I called and it took them MONTHS to get the $200 balance off of my account. And it took them until December (3 MONTHS LATER) to completely remove everything from my account. So I happily go on with my life, until February. In February, I get an email from them saying that I owe $180. So I call, and they say it's because they need me to return the router, which they never said they needed. They didn't send me a package to mail it back to them, they didn't tell me verbally, they didn't email me, they didn't do or say anything that would make me think I had to mail the router back to them. And since they took so long to tell me(5 months), I threw the router away in January. I can't even express how angry I am. I am in Feb 2016 still dealing with this BS.
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