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| - Wow. This place is incredible, and not in a good way. I almost never give a one-star review, but in this case it's unfortunately warranted. Maybe they'd be better at a different time of day, but given my experience in this case, I doubt that I'll ever be back.
I came here for lunch with coworkers and everybody got back to work late. For employees who need to be back at very strict timelines, this basically ruined everybody's lunch hour.
Service: The interactions with the staff were underwhelming. Although we were greeted, it was clear that they were falling behind in terms of getting orders out. To make up for this, they rushed through every interaction they had. The four of us arrived and placed our orders. Three of us ordered the daily special that came with a side and a drink. The last person ordered a small plate of chicken and rice. Relatively simple right? At what could very well be deemed a fast-food joint, Athens Pita was exceptionally slow.
We waited for about 20 minutes before I began to walk to the front to see what was happening. There was nobody at the counter so we waited some more.
And waited.
And waited.
Finally, 35 minutes into placing the order we get up to the front. Still no food. But an enormous take-out order was being made for a guy who looked like one of those Uber Eats guys.
We inquired about our order and learned that it was 'almost ready.' Five minutes later, two of the orders were ready. And five minutes after that my order was ready. The lady who ordered the chicken and rice did not get any chicken and rice that day. She was already going to be late for work, so we ended up cancelling her order, which took even more time. There was an apology, but that was it. My coworker left hungry.
Food: In all fairness, the food here is alright. It's definitely not the best Greek food I've eaten, and the meat portion in relation to the pita is pretty small. The Greek salad is decent though, and I was able to scarf some of that down before we went back to work.
Atmosphere: There's plenty of seating, which is great, because there were plenty of people sitting around waiting for their food.
I'm surprised this place has still survived in the downtown core. If this was a sit down place, I'd understand the higher wait times. But given the nature of this business, the wait is unacceptable.
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