Who trains these folks??? Unbelievable how bad the service can be in a breakfast bagel establishment. It's pretty obvious the staff doesn't want to be here and it's shocking that one of the staff members with long hair decided to take his smoke break right outside where the outside eating tables are located. Nothing says a great experience like tasting a stale bagel not properly heated with the taste of a guy smoking 5 feet away from you after the cashier was rude to us. Not a pleasant experience.