I was at Jim N Nicks for a work lunch and the server inadvertently spilled vinegar BBQ sauce down the back of my winter top coat. The server immediately alerted the manager who came out and immediately offered to pay for the dry cleaning. I sent him a receipt and he sent me a gift card very promptly. While I know this review isn't based on the overall food, it was good to see a business immediately right a potentially bad situation! Great customer service!