So my office eats here quite often because its pretty close and we only have 30mins. Never had issues before but this past time was just terrible.
Ordered 2 lunch specials, 1 reg chicken entree, order of egg rolls and 1 sticky rice.
Got there to pick up and wanted to add on an extra sticky rice but they said they were out. OK.. no big deal. Got back to the office and realized I didn't even get my 1 order of sticky rice one of the lunch specials had onions (requested to leave them out) and only 2 packets of soy sauce.
Called and told them we'd come back for a new order w/out onions. The office assistant went back and got the new order, asked for extra soy sauce and asked for the sticky rice we didn't get. The bigger guy said he put it in the bag himself so he knows we got it.
She got back to the office w/the new order.. it was sooooo spicy, maybe I was being punished for complaining they got my order wrong. They gave 2 more packets of soy sauce (like really?). And when she told me about the man telling her about the sticky rice I was so annoyed I called..
Talked to him and after arguing for 5 mins he said "now that I think about it I might have given it to someone else.. We got really busy."
Why would I lie about a $2 side of sticky rice, come on?! Very rude. Service was horrible. And food was just OK.