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| - Okay, Get this - you won't believe it! This is the lab both of my elderly parents use. (Have for 15+ years while my dad underwent blood testing every 3 weeks for his medicine levels) Sometimes they go in, sometimes I just drop off a sample for them. Its usually really quick either way. TODAY however, they wouldn't accept a sample drop off because I didn't have my father's insurance card with me. As I said, this is not a new patient. When his insurance changed, they scanned the new card. THEY HAVE THE INFO ON FILE. They wouldn't even accept a fax from the doctor, or an electronic file with his insurance info on it. The SAME INFO THEY HAVE ON FILE. They now apparently are required to scan your insurance card every time you stop in. WHAT? NOTHING HAS CHANGED with the info, only their policy.
I asked the girl "So, if I drive this sample across town to his doctor's office and drop it off, then your team will drive over there and pick it up without seeing his insurance card, but I can't leave it here? She said "yes." That was the stupidest thing I've heard in a while! Needless to say, I got in my car and drove to the doctor and told them this story and the girl at the desk said "That's the stupidest thing I've ever heard." The other employees and patients waiting in the lobby all nodded their agreement of its absurdity. (Yes, I'm friendly with my doctor's staff - so I talk in normal conversational tones rather than hushed "doctor's office whispers"). Even some of the back office staff and nurses asked what I was doing back the next day - my reply was don't get me started - ask anyone in the lobby.
Labcorp has become penny wise and pound foolish. #StupidPolicy
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